Connecting Stripe

Accept online payments via Stripe: cards, Apple Pay, Google Pay.

1. Overview

Stripe is a global payment platform operating in 47+ countries. The Meni + Stripe integration allows you to:

• 💳 Accept payments by card (Visa, Mastercard, AmEx)
• 📱 Apple Pay / Google Pay — one-tap payments
• 💰 Receive payouts to your bank account
• 🔄 Process refunds from the admin panel
• 💵 Tips — the guest adds a tip during checkout
• 📊 Reports — full financial analytics

2. Requirements

• ✅ Meni account (plan Basic and above)
• ✅ Stripe account (free signup at stripe.com)
• ✅ Bank account for payouts (in your country's currency)
• ✅ Verification documents (passport / ID, company documents)

Supported countries

Stripe operates in 47+ countries. Key ones for Meni:

*For countries where Stripe isn't available directly, Stripe Atlas or alternative providers are used (BOG Pay for Georgia, İyzico for Turkey).

3. Creating a Stripe account

Step 1. Sign up

1. Go to stripe.com → Start now
2. Enter your email and create a password
3. Confirm your email

Step 2. Business verification

Stripe will request:

Verification usually takes 1–3 business days.

Step 3. Get API keys

1. In the Stripe dashboard: Developers → API keys
2. Copy:
   • Publishable key (pk_live_...)
   • Secret key (sk_live_...)

⚠️ Important: for testing, use keys from Test mode (pk_test_..., sk_test_...).

4. Connecting to Meni

Quick method (recommended)

1. In Meni: Settings → Payments → Stripe → Connect
2. Click "Connect via Stripe"
3. You will be redirected to Stripe Connect
4. Sign in to your Stripe account
5. Confirm access
6. Done — you'll return to Meni with Stripe connected

Manual method (via API keys)

1. Settings → Payments → Stripe → Manual setup
2. Enter:
   • Publishable Key (pk_live_...)
   • Secret Key (sk_live_...)
3. Click Check connection
4. If successful: Save

5. Setting up payment methods

Bank cards

Enabled automatically when Stripe is connected:

• Visa / Mastercard — all countries
• American Express — most countries
• Diners Club / Discover — selectively

Apple Pay

1. Settings → Payments → Apple Pay → Enable
2. Add and verify your domain in the Stripe Dashboard:
   • Settings → Apple Pay → Add new domain
   • Upload the verification file
3. Apple Pay will appear as an option on iOS/Safari

Google Pay

Enabled automatically when Stripe is connected. Works on Android and in Chrome.

Other methods

Via Stripe you can enable:

Enable the required methods in Stripe Dashboard → Settings → Payment methods.

6. Tips

Setup

1. Settings → Payments → Tips
2. Options:

What the guest sees

At checkout after selecting items:

Your order: 45₾

Add a tip?
[ 5% (2.25₾) ] [ 10% (4.50₾) ] [ 15% (6.75₾) ] [ Other amount ]
[ No tip ]

TOTAL: 49.50₾   [Pay →]

Tip reports

Analytics → Tips:

• Total tips for the period
• Average tip %
• Tips by employee
• Trend (up/down)

7. Payouts to your account

How Stripe pays out funds

Guest pays → Stripe holds → After T+2 days → Funds in your account

Schedule setup

In Stripe Dashboard → Settings → Payouts:

• Daily (recommended)
• Weekly (specific day of the week)
• Monthly

8. Stripe fees

💡 Meni does not charge any additional fee on top of Stripe.

9. Refunds

Full refund

1. Orders → select an order → Refund → Full
2. Funds are returned to the guest's card within 5–10 business days
3. Stripe returns the fee (in most cases)

Partial refund

1. Orders → order → Refund → Partial
2. Enter the amount or select items
3. The guest receives a partial refund

Automatic refunds

Configure rules in Settings → Payments → Refunds:

• Cancel before cooking starts → automatic full refund
• Cancel after cooking starts → requires manager approval

10. Security

PCI DSS

• Meni does not store card data — everything is processed by Stripe
• Stripe is certified as PCI Level 1 (highest level)
• Card data is encrypted and tokenized

3D Secure

• Automatic 3D Secure checks for EU cards (SCA/PSD2)
• Reduces fraud and chargebacks
• For the guest: confirmation in the bank app

Radar (fraud protection)

Stripe Radar automatically blocks suspicious transactions:

• Unusual purchase patterns
• Cards from blacklists
• Geolocation anomalies

11. Testing

Before enabling in production, test:

Stripe test cards

CVV: any 3 digits. Date: any future date. ZIP: any.

How to test

1. Settings → Payments → Mode: Test
2. Use test keys (pk_test_..., sk_test_...)
3. Create a test order → pay with a test card
4. Check: receipt, order status, analytics
5. Switch to Mode: Live when everything works

12. Alternative providers

For countries without Stripe or as an add-on:

Connecting alternative providers: Settings → Payments → select a provider.

13. FAQ

When will I receive the money?

In 2 business days after payment (T+2). The first payout may take 7–14 days (while Stripe verifies the account).

A guest wants to pay cash — what should I do?

Meni supports mixed payments. Mark the order as "Cash payment" — a fiscal receipt will be generated, but Stripe won't be involved.

Can I connect both Stripe and BOG iPay?

Yes. In payment settings you can enable multiple providers. The guest chooses the convenient one at checkout.

Stripe blocked the account — what should I do?

1. Check your email — Stripe sends the reason
2. Usually additional verification is required
3. Contact Stripe Support: support.stripe.com
4. While blocked, you can use an alternative provider

How can I minimize fees?

• Encourage payments with EU cards (1.5% instead of 2.9%)
• Use SEPA for large amounts (fixed 0.35€)
• With high volume (>100K€/month) — request a custom rate from Stripe

14. Support

• Stripe: support.stripe.com
• Meni: support@meni.ge → subject "Stripe / Payments"
• Stripe Status: status.stripe.com (service status check)