Sign in Start free Start free

Telephony

PBX, calls and AI reception; connect a number, phone or gateway.

178 articles

/

PBX & call handling

Telephony: your own PBX Your venue's own PBX in the panel: lines and numbers, extensions and ring groups, routing and schedules, call recording and analytics, the AI receptionist and agent assist, phones and gateways — an overview and where to start

Calls: recordings and speech analytics Call recordings, transcription and AI analysis, tags and automations, datasets for metrics, the operator call centre — the Calls section
AI receptionist A robot on incoming calls: persona and voice, questionnaires, routing rules, allowed actions, anti-spam, limits and a text simulator
Agent assist Hints for the employee during a call from the knowledge base over the live transcript: how to enable, what the operator sees, limits
Your PBX API and MCP Keys and permissions, REST API, the MCP server for Claude and Cursor, connecting ChatGPT and claude.ai with OAuth without a key, examples, limits and errors

Cenaly Phone — the staff phone app

Cenaly Phone for iPhone: getting started The staff work phone on iPhone: sign in by email or code, connect this iPhone to your work number, run the first check and find your way around the app

Phones by brand & model

Overview: connecting a phone to the PBX What credentials the admin panel issues, what to enter into any SIP phone, network and ports, factory reset, list of supported brands

Network, softphones & reset

Phone troubleshooting

SIP providers by country

Overview: connecting a provider number to the PBX Two SIP trunk modes (registration and IP auth), what to ask the provider, what to enter in the admin panel, network and compatibility, verification, typical errors and the country list

Gateways by brand & line type

Overview: GSM gateway, landline or ISDN in your PBX Four gateway types (GSM/LTE, FXO, ISDN, FXS), how our PBX sees a gateway (as an extension), what to enter into any gateway, where to route incoming calls, what does not work yet, network, testing, reset, the family and country lists