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🍽️ Hall, Kitchen & Back Office

πŸ“¦ Expo (Order Handoff)

Handoff screen for ready pickup/delivery orders to aggregator and own couriers

Documentation

Expo

Expo is a third operational screen next to the kitchen (KDS) and POS: the workstation for the person at the pass who hands ready orders to couriers. Open Admin Panel β†’ Expo (admin.meni.ge/expo).

The screen solves a very concrete problem: six bags on the shelf, three couriers at the door β€” who takes which bag?


The handoff queue

The screen shows pickup/delivery orders in the "ready"/"awaiting pickup" status β€” that is, after the kitchen but before being handed to a courier. Each order card shows:

  • a channel badge β€” Glovo / Wolt / Yandex Eda / own website / own courier, detected automatically from the order source;
  • the courier's name and phone, once assigned;
  • an ETA (estimated courier arrival time) or a "courier has arrived" highlight;
  • time elapsed since the order became ready β€” so you can see which order is already getting cold;
  • a one-line order composition summary.

Cards are sorted by courier ETA (soonest arrival on top), falling back to arrival order (FIFO) when ETA is unknown.


Handing an order to a courier

When a courier picks up the order, expo staff mark the handoff with one tap:

  • for own delivery β€” the order moves to "delivering" status (the same transition as in Own Delivery);
  • for aggregators (Glovo/Wolt/Yandex Eda) β€” the card is marked as locally handed over and drops off the queue; the aggregator itself confirms the actual pickup on its side.

Updates arrive live via WebSocket, with a polling fallback in case of a dropped connection β€” the same as on the kitchen screen.


Fullscreen mode

Like KDS, the Expo screen is designed for a monitor that stays on at the pass:

  • fullscreen mode and screen wake-lock;
  • a sound chime when a new order arrives in the queue.

Related sections

  • Kitchen (KDS) β€” the kitchen screen an order comes from before reaching the expo queue
  • POS β€” order intake and payment
  • Own Delivery β€” the venue's own courier screen

FAQ

Is Expo useful if the venue only has its own couriers?

Yes β€” the screen is useful anywhere there's delivery or pickup. It shows both your own couriers and aggregator couriers on one screen, which helps with a mixed delivery channel.

Do dine-in orders show up on Expo?

No, the screen only collects pickup and delivery orders β€” dine-in orders are handled through POS and the kitchen without a courier handoff.

How does the screen know an aggregator courier's ETA?

ETA and courier data come from the order data, updated via the aggregator's webhooks, or from own-delivery data β€” Expo simply displays it.