Glovo Integration
Connecting your restaurant to the Glovo platform to receive delivery orders.
1. Overview
Glovo is the largest delivery platform in Southern Europe, Eastern Europe, and Central Asia (25+ countries). Integration with Meni allows you to:
- Sync the menu — changes in Meni are updated in Glovo
- Receive orders — orders from Glovo flow into the unified Meni system
- Manage the stop list — unavailable items are hidden in Glovo as well
- Unified analytics — Glovo data in a single dashboard
2. Requirements
- ✅ Meni account (plan Basic or higher)
- ✅ Active Glovo for Partners account
- ✅ Access to the Glovo Manager Portal (managers.glovoapp.com)
- ✅ Store ID from Glovo (from your dashboard or from your manager)
3. Step-by-step setup
Step 1. Get connection details from Glovo
- Log in to the Glovo Manager Portal
- Go to Settings → Integrations
- Write down your Store ID (unique location identifier)
- Request from your Glovo manager:
- API Token for the integration
- Confirmation that POS integration has been activated
💡 With Glovo, the integration is activated on Glovo's side. Your manager must enable "POS Integration" for your location.
Step 2. Connect in Meni
- Settings → Integrations → Delivery → Glovo
- Click Connect
- Enter:
- Store ID
- API Token
- Click Test connection
- If successful: Save
Step 3. Menu mapping
Glovo uses its own catalog structure. After connecting:
- The system will suggest automatic mapping of categories
- Verify the match:
| Category in Meni | Category in Glovo |
|---|---|
| Pizza | Pizza |
| Salads | Salads |
| Drinks | Drinks |
| Desserts | Desserts |
- Adjust manually if needed
- Click Sync menu
Step 4. Configure orders
| Parameter | Description |
|---|---|
| Auto-accept | Orders are accepted automatically (recommended) |
| Preparation time | Default: 20 minutes |
| KDS screen | Select the screen for Glovo orders |
| Notifications | Push / sound on new Glovo order |
4. Working with orders
Order flow
Guest orders in the Glovo app
↓
Order arrives in Meni (tagged 🟠 Glovo)
↓
Appears on the KDS screen
↓
Kitchen prepares → marks "Ready"
↓
Glovo receives the signal → courier (glovers) picks up
Glovo order specifics
- Marked with an orange label 🟠
- The Glovo courier arrives at the readiness time you specify
- Glovo Express orders require preparation within 15 minutes
- You can reject an order with a reason
Statuses
| Action in Meni | Result in Glovo |
|---|---|
| Accept order | Courier starts heading to the restaurant |
| Start cooking | Courier ETA is updated |
| Ready | Courier receives "Order is ready" notification |
| Reject | Glovo offers the guest an alternative |
5. Pricing
Separate prices for Glovo
- Menu → item → Channel pricing → Glovo
- Set the price for Glovo (usually +20–30% to cover the commission)
Global markup
Settings → Integrations → Glovo → Markup: +25%
💡 Glovo's commission is usually 20–35% depending on the contract and country.
6. Glovo promotions
You can participate in Glovo promotions:
- Delivery discount — Glovo reduces the delivery fee
- 2 for 1 — configured via Glovo Manager
- Promo codes — created in the Glovo Manager Portal
- Glovo Prime — your restaurant appears in a selection for subscribers
Promotion data is displayed in Meni analytics.
7. Availability management
- Glovo pause: button in the dashboard → pause for 30/60/120 min
- Schedule: separate working hours for Glovo
- Holidays: disable for specific dates
- Auto-pause: when the kitchen is overloaded (> N active orders)
8. Analytics
Analytics → filter "Channel: Glovo":
- Orders: count, average check, conversion
- Popular items on Glovo
- Preparation time: average, median
- Glovo rating (if available via API)
- Comparison: Glovo vs direct orders vs Wolt
9. Glovo countries
| Region | Countries |
|---|---|
| Southern Europe | Spain, Portugal, Italy |
| Eastern Europe | Ukraine, Romania, Bulgaria, Moldova, Croatia |
| Caucasus & Central Asia | Georgia, Kazakhstan, Kyrgyzstan, Uzbekistan |
| Africa | Morocco, Tunisia, Kenya, Uganda, Côte d'Ivoire, Ghana |
| Other | Poland, Latvia, Lithuania |
10. FAQ
How do I connect multiple locations to Glovo?
Each location in Meni is connected separately with its own Store ID. For chains, configure from the master account.
Glovo shows different prices — what should I do?
Check the markup setting: Settings → Integrations → Glovo → Markup. Force sync: "Update menu in Glovo" button.
Can I use Glovo + Wolt + my own delivery?
Yes. All channels work in parallel. Orders from different channels are color-labeled: 🟠 Glovo, 🟣 Wolt, 🔵 Direct.
11. Support
- Glovo for Partners: managers.glovoapp.com → Help
- Meni: support@meni.ge → subject "Glovo integration"
- Glovo Partner API: developers.glovoapp.com