Integration with Yandex Eats

Connecting your restaurant to the Yandex Eats platform to receive delivery orders.

1. Overview

Yandex Eats is the largest food delivery platform in Russia, Kazakhstan, Belarus, and Armenia. Integration with Meni allows you to:

• Sync the menu — a single source of truth: update in Meni → it updates in Yandex Eats
• Receive orders — orders from Yandex Eats arrive in the unified order feed
• Manage the stop list — automatic availability synchronization
• Unified analytics — all delivery in one dashboard

2. Requirements

• ✅ Meni account (plan Basic or higher)
• ✅ Yandex Eats for restaurants account (vendor.eda.yandex.ru)
• ✅ Connection to the Yandex Eats API (via your manager)
• ✅ Restaurant identifier (Restaurant ID)

3. Step-by-step setup

Step 1. Request API access

1. Log in to Yandex Eats for Business
2. Contact your Yandex Eats manager
3. Request:
   • Activation of "POS integration" for your location
   • Client ID and Client Secret for OAuth
   • Restaurant ID (location identifier)

⚠️ API connection is approved by a Yandex Eats manager. It usually takes 3–5 business days.

Step 2. Connect in Meni

1. Settings → Integrations → Delivery → Yandex Eats
2. Click Connect
3. Enter:
   • Restaurant ID
   • Client ID
   • Client Secret
4. The system will perform OAuth authorization
5. If the connection is successful: Save

Step 3. Menu synchronization

After connecting:

1. Meni will send your current menu to Yandex Eats
2. Check category mapping:

3. Photos are sent automatically (Yandex Eats requirement: min. 1200×800 px)
4. Moderation: Yandex Eats reviews photos (1–3 days)

Step 4. Configure order acceptance

4. Working with orders

Order flow

Guest places an order in the Yandex Eats app
       ↓
Order arrives in Meni (marked 🔴 Yandex Eats)
       ↓
Appears on the KDS screen
       ↓
Kitchen cooks → "Ready"
       ↓
Yandex Eats dispatches a courier
       ↓
Courier picks up → delivers to the guest

Specifics

• Orders are marked with a red label 🔴
• Yandex Eats manages the courier — you only need to cook
• Confirmation: 3 minutes to confirm or auto-cancel
• Orders with "Plus" have delivery priority

Stop list

• An item on the Meni stop list → automatically hidden in Yandex Eats
• Removing from the stop list → the item appears in 2–5 minutes
• Bulk stop: "Pause Yandex Eats" button

5. Pricing

Separate prices

1. Menu → item → Channel pricing → Yandex Eats
2. Set the price (usually +15–25%)

Global markup

Settings → Integrations → Yandex Eats → Markup: +20%

💡 Yandex Eats commission: 15–35% depending on plan and region.

Promotions

Promotions are created in the vendor.eda.yandex.ru dashboard:

• Discount on the first order
• Free delivery
• Combo deals
• Promo codes

Promotion data is visible in Meni analytics.

6. Working with reviews

Yandex Eats sends reviews via the API:

• Reviews are shown in Marketing → Reviews → filter "Yandex Eats"
• Replying to a review from Meni → is published in Yandex Eats
• The restaurant rating on Yandex Eats is displayed in the dashboard

7. Analytics

Analytics → filter "Channel: Yandex Eats":

• Number of orders, average check
• Top-selling items
• Prep time (average, p50, p90)
• Rating and reviews
• Channel comparison: Yandex Eats vs Glovo vs Wolt vs direct

8. Yandex Eats regions

9. FAQ

How do I connect Yandex Eats + Glovo at the same time?

Each platform is connected independently. Orders from different platforms are color-labeled: 🔴 Yandex Eats, 🟠 Glovo, 🟣 Wolt, 🔵 Direct.

The Yandex Eats manager is not responding

Write to partners@eda.yandex.ru including the Restaurant ID and a request for API integration. Typical response time is 3–5 business days.

Can I sync only part of the menu?

Yes. In each item's settings there is a "Show on Yandex Eats" flag. You can exclude expensive or highly perishable items.

What happens if the internet goes down?

Meni pauses Yandex Eats orders. When connectivity is restored, it resumes automatically. If the pause is > 15 minutes, Yandex Eats temporarily hides the restaurant in the catalog.

10. Support

• Yandex Eats: vendor.eda.yandex.ru → Help
• Meni: support@meni.ge → subject "Yandex Eats integration"
• API documentation: yandex.ru/dev/eda