Chain Management — Multi-Location and Franchises

Overview

If you have multiple venues—a restaurant/café chain or a franchise—Meni lets you manage them from a single admin panel.

Capabilities

Centralized management

• Unified menu for the entire chain with the option for local changes
• Different prices by regions/locations
• Unified customer database with a shared loyalty program
• Centralized analytics — reports for the whole chain and for each venue

Flexibility

• Each location can have unique items (local specialties)
• Different currencies for venues in different countries
• Different languages — each location selects its own languages
• Different opening hours — configured per location

Chain structure

Company (your brand)
├── Location 1: Restaurant "Name" — Tbilisi
│   ├── Menu (inherits the base + its own items)
│   ├── Prices (GEL)
│   └── Staff
├── Location 2: Restaurant "Name" — Batumi
│   ├── Menu (inherits the base + its own items)
│   ├── Prices (GEL, seasonal)
│   └── Staff
└── Location 3: Restaurant "Name" — Istanbul
    ├── Menu (inherits the base + its own items)
    ├── Prices (TRY)
    └── Staff

Managing the chain menu

Base menu

1. Create a base menu at the company level
2. All locations inherit it automatically
3. Changes to the base menu propagate to all locations

Local changes

Each location can:

• Hide items (temporarily or permanently)
• Change the price (for its region)
• Add unique items (local specialties)
• Edit the description (e.g., different ingredients)

Synchronization

• Changes in the base menu → automatically updated in all locations
• Local changes → are not affected when the base menu is updated
• Conflicts → local changes take priority

Access management

Roles

Assigning staff

1. Settings → Team → + Add staff member
2. Enter email, role, and location
3. The staff member will receive an invitation and access to their part of the system

Chain analytics

Chain dashboard

• Total chain revenue
• Revenue by location
• Location ranking by metrics
• Location-to-location comparison

Reports

• Revenue by location — period comparison
• Average check — per location
• Popular items — what sells best in each location
• Staff KPIs — across the whole chain

Franchise

Franchise-specific features

• The franchisor creates the base menu and standards
• The franchisee gets access to their location with limited permissions
• The franchisor sees analytics for the entire chain and controls quality
• Access levels are configured individually

Whitelabel

For large chains, the whitelabel feature is available:

• Your branding instead of Meni
• Custom domain (menu.yourband.com)
• Custom colors and logo

7. Staff management

Creating staff accounts

1. Settings → Staff → + Add staff member
2. Specify: name, email, role, locations
3. The staff member will receive an email invitation

Role and permission breakdown

Staff KPIs

Track for each staff member:

• Number of orders served
• Average check
• Service speed (from order to close)
• Tips (amount and % of revenue)
• Guest rating

8. Custom domain and branding

Connecting a domain

1. Settings → Domain → enter your domain (menu.yourrestaurant.com)
2. Add a CNAME record in DNS: menu.yourrestaurant.com → cname.meni.ge
3. The SSL certificate is issued automatically (Let's Encrypt)
4. The domain will be active in 5–15 minutes

Branding

• Logo: displayed in the menu header
• Colors: primary color, accent color, background
• Favicon: browser tab icon
• Welcome text: on the menu home page
• QR code style: colors, shape, logo

9. Offline mode and PWA

The digital menu works as a Progressive Web App (PWA):

• A guest can add the menu to the phone's home screen
• The menu is cached — works even with poor internet
• With no connection at all, the last loaded version is shown
• Auto-update when the connection is restored

For staff

• The admin panel caches critical data
• Orders are saved locally and synced when the connection is restored
• KDS continues to show active orders offline