Chain Management — Multi-Location and Franchises

Overview

If you have multiple venues—a restaurant/café chain or a franchise—Meni lets you manage them from a single admin panel.

Capabilities

Centralized management

Unified menu for the entire chain with the option for local changes
Different prices by regions/locations
Unified customer database with a shared loyalty program
Centralized analytics — reports for the whole chain and for each venue

Flexibility

Each location can have unique items (local specialties)
Different currencies for venues in different countries
Different languages — each location selects its own languages
Different opening hours — configured per location

Chain structure

Company (your brand)
├── Location 1: Restaurant "Name" — Tbilisi
│   ├── Menu (inherits the base + its own items)
│   ├── Prices (GEL)
│   └── Staff
├── Location 2: Restaurant "Name" — Batumi
│   ├── Menu (inherits the base + its own items)
│   ├── Prices (GEL, seasonal)
│   └── Staff
└── Location 3: Restaurant "Name" — Istanbul
    ├── Menu (inherits the base + its own items)
    ├── Prices (TRY)
    └── Staff

Managing the chain menu

Base menu

Create a base menu at the company level
All locations inherit it automatically
Changes to the base menu propagate to all locations

Local changes

Each location can:

Hide items (temporarily or permanently)
Change the price (for its region)
Add unique items (local specialties)
Edit the description (e.g., different ingredients)

Synchronization

Changes in the base menu → automatically updated in all locations
Local changes → are not affected when the base menu is updated
Conflicts → local changes take priority

Access management

Roles

Role	Access
Owner	Full access to all locations and settings
Chain administrator	Menu management, analytics, staff across the entire chain
Location manager	Full access to their location
Staff member	Order taking, working with the menu (no settings)

Assigning staff

Settings → Team → + Add staff member
Enter email, role, and location
The staff member will receive an invitation and access to their part of the system

Chain analytics

Chain dashboard

Total chain revenue
Revenue by location
Location ranking by metrics
Location-to-location comparison

Reports

Revenue by location — period comparison
Average check — per location
Popular items — what sells best in each location
Staff KPIs — across the whole chain

Franchise

Franchise-specific features

The franchisor creates the base menu and standards
The franchisee gets access to their location with limited permissions
The franchisor sees analytics for the entire chain and controls quality
Access levels are configured individually

Whitelabel

For large chains, the whitelabel feature is available:

Your branding instead of Meni
Custom domain (menu.yourband.com)
Custom colors and logo

7. Staff management

Creating staff accounts

Settings → Staff → + Add staff member
Specify: name, email, role, locations
The staff member will receive an email invitation

Role and permission breakdown

Permission	Owner	Administrator	Manager	Staff member
Account management	✅	❌	❌	❌
Create locations	✅	✅	❌	❌
Edit menu	✅	✅	✅	❌
Order management	✅	✅	✅	✅
View analytics	✅	✅	✅	❌
Financial reports	✅	✅	❌	❌
Staff management	✅	✅	❌	❌
Configure integrations	✅	✅	❌	❌
Stop list	✅	✅	✅	✅
Refunds	✅	✅	✅	❌

Staff KPIs

Track for each staff member:

Number of orders served
Average check
Service speed (from order to close)
Tips (amount and % of revenue)
Guest rating

8. Custom domain and branding

Connecting a domain

Settings → Domain → enter your domain (menu.yourrestaurant.com)
Add a CNAME record in DNS: menu.yourrestaurant.com → cname.meni.ge
The SSL certificate is issued automatically (Let's Encrypt)
The domain will be active in 5–15 minutes

Branding

Logo: displayed in the menu header
Colors: primary color, accent color, background
Favicon: browser tab icon
Welcome text: on the menu home page
QR code style: colors, shape, logo

9. Offline mode and PWA

The digital menu works as a Progressive Web App (PWA):

A guest can add the menu to the phone's home screen
The menu is cached — works even with poor internet
With no connection at all, the last loaded version is shown
Auto-update when the connection is restored

For staff

The admin panel caches critical data
Orders are saved locally and synced when the connection is restored
KDS continues to show active orders offline

🏢 Multi-location