Knowledge Base — Meni Product Guide

A complete guide to all platform features. Use in-page search (Ctrl+F) to quickly find an answer.

📌 Table of Contents

Account and registration
Locations and venues
Menu: categories and items
Photos and AI
Multilingual support and translations
QR code and NFC
Orders and KDS
Payments and tips
Allergens and nutrients
Analytics and reports
Loyalty and CRM
Integrations
Multi-location and chains
Printed menu
Security and GDPR
Troubleshooting

1. Account and registration

How do I sign up?

Go to admin.meni.ge and click "Sign up". Registration is available via email or a Google account.

I forgot my password

On the login page, click "Forgot password?" — you'll receive a reset link by email.

How do I change my email?

In the admin panel → Settings → Profile → Change email. You'll need to confirm the new address.

Can I have multiple accounts?

One email = one account. But one account can manage an unlimited number of venues.

2. Locations and venues

What is a location?

A location is a single venue (restaurant, café, bar, hotel). Each location has its own menu, QR code, settings, and analytics.

How do I create a location?

Admin panel → + Add location → fill in the name and address, upload a logo.

How many locations can I create?

Unlimited. Centralized management is available for chains and franchises.

How do I set business hours?

In location settings → Business hours — set hours for each day of the week, including breaks and days off.

How do I delete a location?

Location settings → Danger zone → Delete location. This action is irreversible.

3. Menu: categories and items

How do I add a category?

In Menu, click + Add category, enter a name. Auto-translation will run automatically.

How do I add an item to the menu?

Inside a category, click + Add item → fill in the name, description, price, upload a photo.

How do I change the order of categories/items?

Drag & drop categories and items into the desired order.

Can I create subcategories?

Yes. For example: Drinks → Hot drinks, Cold drinks, Alcoholic.

How do I add variants (sizes)?

In the item editor → Variants → add sizes with different prices (Small, Medium, Large).

How do I add add-ons?

In the item editor → Add-ons → specify additional ingredients with prices.

How do I temporarily hide an item?

Toggle the switch next to the item — it will become invisible to guests but remain in the system.

How do I bulk update prices?

In Menu, use bulk editing — change prices for multiple items at once.

4. Photos and AI

What photo formats are supported?

JPEG, PNG, WebP. Recommended size: from 800×600px.

Are photos optimized automatically?

Yes. The system automatically crops, improves brightness/contrast, and converts to an optimal format.

What if I don't have a dish photo?

AI can generate an image based on the dish name and description. Click 🤖 Generate photo in the item editor.

How do I adjust cropping?

Click the photo → use crop and pan tools to fine-tune how it's displayed.

5. Multilingual support and translations

How many languages are supported?

27 languages: English, Russian, Georgian, German, French, Spanish, Italian, Portuguese, Dutch, Polish, Turkish, Arabic, Chinese, Japanese, Korean, Hindi, Thai, Vietnamese, Indonesian, Malay, Filipino, Ukrainian, Hebrew, Persian, Swahili, Amharic, Nepali.

How does auto-translation work?

Enter text in the primary language — AI automatically translates into all selected languages. You can edit any translation manually.

How do I switch the primary language?

Location settings → Languages → choose the primary language and additional ones.

How is the guest's language determined?

By the phone browser language. If that language is enabled, the menu is shown in it. Otherwise, it's shown in the primary language. The guest can switch manually.

Is RTL supported (Arabic, Hebrew)?

Yes. For right-to-left languages, the interface is mirrored automatically.

6. QR code and NFC

How do I generate a QR code?

In the admin panel → QR code section → customize the design → download.

Can I add a logo to the QR code?

Yes. Upload a logo — it will be placed in the center of the QR code.

Do I need to regenerate the QR code when the menu changes?

No. The QR code points to a permanent link — menu changes appear automatically.

What is NFC?

NFC is a contactless technology. A guest taps their phone on an NFC stand and instantly sees the menu (without scanning a QR code).

Where should I place QR codes?

On tables, at the entrance, at the counter, on business cards, on delivery packaging, on social media.

7. Orders and KDS

What order types are supported?

Dine-in (from the table), delivery, takeaway, WhatsApp, Telegram.

How do I set up table orders?

Settings → Orders → enable Dine-in → set up the floor plan → assign QR codes to tables.

What is KDS?

Kitchen Display System — a kitchen screen with the order queue. Works on any tablet or Smart TV via a browser.

How does a guest call a waiter?

The "Call waiter" button in the digital menu → the waiter receives a notification with the table number.

8. Payments and tips

What payment methods are supported?

Stripe (cards, Apple Pay, Google Pay), pay on delivery, cash, local systems (Kaspi, LiqPay, MoMo, etc.).

How do I connect Stripe?

Settings → Payments → Connect Stripe → authorize in Stripe → done.

Can I accept tips online?

Yes. Settings → Tips → enable → configure options (5%, 10%, 15%, 20%).

Are online payments secure?

All payments are processed via Stripe (PCI DSS Level 1). Meni does not store card data.

9. Allergens and nutrients

Is it mandatory to list allergens?

In the EU — yes (14 allergens under Regulation 1169/2011). In other countries — it depends on local legislation.

How do I add allergens to an item?

In the item editor → Allergens section → select the allergens present.

Can a guest filter the menu by allergens?

Yes. The digital menu includes a filter — the guest excludes allergens and sees only safe dishes.

10. Analytics and reports

What reports are available?

Sales, average check, ABC analysis, staff KPIs, profitability, P&L, item popularity.

Can I export data?

Yes, to Excel (XLSX), CSV, and PDF.

How often is analytics updated?

In real time. Data is available immediately after an order is completed.

11. Loyalty and CRM

How does the loyalty program work?

The guest earns points for each order (% of the amount), accumulates them, and redeems them on future orders.

How do I create a promo code?

Marketing → Promo codes → + Create → specify the code, discount, limit, validity period.

Can I send campaigns?

Yes — email, push notifications, Telegram, SMS. Triggered campaigns (automatic based on events) are available.

12. Integrations

Which POS systems is Meni compatible with?

iiko, Poster POS, 1C: Catering, MoySklad, SumUp, Square.

Is there an API?

Yes, a REST API for managing menus, orders, customers, and analytics.

Is there a Telegram integration?

Yes. The menu works as a Telegram Mini App. More details: Telegram Mini App.

13. Multi-location and chains

Can I manage multiple venues?

Yes. Create multiple locations in one account with centralized management.

Can I have different prices in different locations?

Yes. Each location can have its own prices, even in different currencies.

14. Printed menu

How do I create a PDF version of the menu?

In the admin panel → Location → 🖨 Print → customize the design → export to PDF.

Can I use AI for the background?

Yes. AI will generate a unique background based on your venue's theme.

More details: Printed menu — guide

15. Security and GDPR

Where is data stored?

On AWS (Amazon Web Services) servers in the EU/US region with encryption.

Is Meni GDPR-compliant?

Yes. We process personal data in accordance with GDPR. See details in the Privacy Policy.

How do I delete a customer's data?

At the customer's request (GDPR right to erasure) — contact support or use the API.

16. Troubleshooting

QR code won't scan

Make sure the QR code is printed large enough (minimum 3×3 cm)
Check contrast (dark code on a light background)
Make sure the phone camera works

Menu won't load

Check the internet connection
Try opening the menu link directly in the browser
Clear the browser cache

Photo won't upload

Check the format (JPEG, PNG, WebP)
Maximum file size: 10 MB
Try reducing the resolution

Translation is incorrect

Open the item → go to the required language → edit the translation manually

Order doesn't come through

Check that orders are enabled in settings
Check that the floor plan is configured (for dine-in)
Check the internet connection on the staff device

17. Floor plan and table management

How do I create a floor plan?

Settings → Floor → Editor
Drag tables onto the room layout
For each table, specify: number, number of seats, zone
Create zones: main hall, terrace, VIP, bar

What table formats are available?

Square (2/4/6 seats), round (4/8 seats), bar counters
Merging tables for large groups
Quick status change: free → occupied → ready to clean

How does the table QR code work?

Each table is assigned a QR code. The guest scans it — the system automatically detects the table number and links the order.

18. Stop list

What is a stop list?

Items temporarily unavailable to order (ingredients ran out).

How do I add an item to the stop list?

Quick way: in the admin panel, toggle "Stop" next to the item
Automatically: when inventory reaches zero
The item is shown in the menu as "Temporarily unavailable" (or hidden)
Staff notification when an item is added to/removed from the stop list

19. Table reservations

How do I enable reservations?

Settings → Reservations → enable the option

What can a guest reserve?

Date and time
Number of guests
Zone (terrace, VIP, etc.)
Special requests (high chair, birthday)

How do I manage reservations?

Incoming requests → approve / decline
Automatic confirmation (optional)
SMS/push reminder to the guest 2 hours before
No-show tracking (guest didn't show up)

20. Room service for hotels

How does it work?

QR code in the room → the guest opens the menu
Chooses dishes → enters the room number
The order goes to the kitchen linked to the room
Cost → charged to the room bill or paid online

Setup

Integration with the hotel PMS (optional)
Night menu (limited selection by hours)
Room-service markup (% or fixed amount)

21. Bill splitting

What splitting options are available?

Evenly: the amount is split among N people
By items: each person selects their dishes
Custom: manual amount entry for each person
Combined: part evenly + part by items

How does it work for the guest?

On the receipt, tap "Split the bill"
Enter the number of guests or select items
Each participant pays their share (separate QR or link)

22. Menu scheduling

Why?

Automatic menu switching by time of day:

Breakfast: 07:00 – 11:00
Lunch: 11:00 – 16:00
Dinner: 16:00 – 23:00
Night: 23:00 – 07:00

How do I set it up?

Menu → Schedule
Create time slots
Assign categories or items to slots
Outside the schedule, items are hidden automatically

23. Multi-currency