Glossary

This page collects the words you will meet in the meni.ge admin panel and in this help centre. The format is always the same: the term, one or two sentences, and a link to the article that covers it in full.

How to read this glossary#

Two things are worth knowing up front, otherwise some entries will look contradictory.

Words depend on the business type. The same entity is a "dish" for a restaurant, a "product" for a shop, a "service" for a salon or a service company and a "parcel" for a pickup point; a "guest" becomes a "customer" in a shop, a "client" in a salon and a "recipient" at a pickup point. The panel substitutes the right word on its own, and this glossary gives the neutral meaning.

Some terms are Russia-only. KKT, the fiscal memory unit, OFD, EGAIS and Chestny ZNAK marking are flagged "Russia": these entities do not exist in other countries, while on cenaly.ru they are the backbone of till work.

A–B#

Add-on (extension) — a feature or an integration switched on in the app store. Some add-ons are included in the plan, others are paid extras. → App store

Agent prompter — hints from your knowledge base that an employee sees during a live call; they can switch the knowledge build without leaving the conversation. → Knowledge base

Aggregator — an external delivery platform (Wolt, Glovo, Yandex Eda) whose orders arrive in the panel alongside your own. → Integrations

AI credits (LLM credits) — the remaining balance for AI tasks on the account; shown in the subscription next to the plan. → Subscription

AI secretary — the voice robot of your own PBX: it answers the call, replies from the knowledge base and hands the conversation over to a human. → Telephony

App store — the catalogue of the panel's add-ons and integrations: a section is switched on with a toggle there, and an integration is configured in a window over the catalogue. → App store

Barcode scanner — almost always works as a keyboard: it "types" the code it reads wherever the cursor is, so no driver is needed. → Hardware

Booking — a request for a specific time: a table in a restaurant or a room in a hotel. It lives on the floor panel and, for a hotel, on the booking calendar as well. → Table reservations

Booking calendar (21-day view) — the hotel's forward view: bars of bookings and current stays across rooms, so you can see what is free and when the next guest arrives. → Hotel

Bridge (Cenaly Hardware Bridge) — a free program on the till computer through which the browser talks to hardware: printers, scales, the fiscal register, the card terminal. Without it the till works, just without paper. → Cenaly Hardware Bridge

Business type — the choice made at sign-up that tunes the system to your format: which sections are on, which service mode the till uses, and what everything is called. It can be changed at any time. → First day

C–D#

Callback — a site widget: the guest leaves a number and the platform calls back on its own, with retries on your schedule. → Callback

Cash drawer — connects by cable to the receipt printer, not to the computer, and is opened by the printer's pulse on a command from the till. → Hardware

Cash shift — the till's working period from opening to the Z report: sales, cash-in and cash-out land in it, and the discrepancy is calculated at closing. → Cash shift

Catalogue — the section holding what you sell. A restaurant calls it "Menu", a shop "Catalogue", salons and service companies "Services", a blog "Articles". → QR menu

Catalogue import — filling a menu or a catalogue from a ready-made list: a price list in Excel, Word, PDF or a photo, or a link to a site — the AI recognises the items and the prices and shows a plan of changes for review; for CSV there is a fast route without the AI. → AI catalog import

Collection — a storefront group of products, assembled by hand or by a rule; in the online shop it is a page of its own with its own address. → Collections

Combo — a set built from several items ("build your lunch") with a choice inside; stock deduction expands the recipe of every item in the set. → QR menu

Counterparty — a company or a private person in the CRM with whom you keep documents, contracts and settlements. Not the same as a guest: a counterparty is a party to a deal. → Clients (CRM)

Courier — an employee of your own delivery with their own screen and mobile app; not to be confused with an aggregator's courier. → Own delivery

Customer, guest, client, recipient — one and the same entity in the contacts directory; the word is substituted according to the business type. → Customers

Customer display — a second screen showing the guest the total and the items: a browser page on the till's second monitor, or an app on a tablet in the same network. → Hardware

Delivery zone — an area on the map with its own delivery fee, minimum order and delivery time. → Commerce

Deposit — a prepayment for an online booking that holds the slot. Cancel in time and it is refunded; cancel late or fail to show up and it is kept. Moving the appointment does not reset it. → Appointments

Device login code — a short code that connects a tablet, a kitchen screen or a monitor to the right location without a login and a password. → QR codes and device codes

Digital worker — a virtual employee that performs repetitive web routine in the owner's own browser — there, where somebody else's system has no API. Skills are installed for a specific person. → App store

Document — a printable form, an invoice or a contract that the panel builds from a template and can fill in with AI. → Documents

E–G#

EGAIS (Russia) — the state alcohol accounting system. The till talks to its transport module (UTM) installed on the till PC through the bridge. → Beer and EGAIS

Expo (handover screen) — the screen where assembled orders are checked and handed to a courier or a guest: bag stickers and a manifest with the full contents. → Expo

Extension number — an internal number of an employee or a device on your own PBX. A SIP desk phone, a DECT handset or a gateway registers with the credentials of an extension. → SIP phone setup

Feed (product feed) — an export file of your products for an external platform (Google, Meta, Pinterest and others): the platform reads it on its own schedule. → Google Merchant Center

Fiscal memory unit (ФН) (Russia) — the protected memory block inside the till that signs receipts and has a service life; once it is exhausted, the unit is replaced. → Choosing a fiscal memory unit

Fiscalisation — registering a settlement in the country's tax system and issuing the guest a fiscal receipt. Your own till does it, registered to your own legal entity; we are the transport and the queue. → Fiscalisation

Folio — a room account in a hotel: it opens at check-in, collects charges (including orders placed from the room QR) and is closed with a single settlement at check-out. → Hotel

Gateway — a box between your PBX and a "non-SIP" line: a SIM card (GSM/LTE), an ordinary analogue city line (FXO) or ISDN. To the PBX a gateway looks like an ordinary extension. → GSM gateways and city lines

K–M#

KDS (kitchen display system) — the kitchen screen: tickets by station instead of paper slips, courses, "ready" in one tap. It is designed for a tablet and a monitor, not adapted to a phone. → Kitchen display (KDS)

Kiosk — a storefront mode on a tablet or a touch terminal in which the guest assembles and pays for the order without a cashier. → Self-service kiosk

KKT (Russia) — the cash register hardware that prints the fiscal receipt and passes it to the fiscal data operator. → How to choose a KKT

Knowledge base — a library of your own documents that the AI assistant, the site chat, the AI secretary, the agent prompter and staff training all draw answers from. → Knowledge base

Label (badge on an item) — a badge next to a catalogue item: "spicy", "vegetarian", "new", allergens — from the ready-made library or your own one with an uploaded icon; a label can be shown only in the locations you choose. → Dish labels

Label printer — a printer of stickers on discrete media (a roll with gaps); not the same as a receipt printer: it speaks another language and has to be calibrated. → Hardware

Lead (enquiry) — an inbound request from the site: a form or quiz answer, a callback, an online booking, a table reservation. Everything arrives in one stream in the "Enquiries" section. → Engagement campaigns

Location (venue) — one venue inside the account: its own address, menu and prices, staff, hardware and settings. One account holds as many locations as you need. → Managing a chain

Loyalty — a retention scheme for guests: stamps ("the sixth coffee is free"), points with a redemption cap, or a discount for a regular. All three run on one journal, together with coupons and promo codes. → Loyalty program

Market — our own storefront where the menus of several venues are gathered in one place and the guest picks the venue. → Market

Marketplace — an external product platform your shop exports products to and pulls orders from. The Ozon, Wildberries and Kaspi adapters run in pilot mode; other platforms accept a "coming soon" request for now. → Integrations

Marking (Chestny ZNAK) (Russia) — the code on a unit of goods that the cashier scans at intake and at sale, and that the system reports to the state system. → Marking errors

Membership (package of visits) — a package of services sold to a client in advance: N visits, a prepaid wallet, or a subscription with a regular charge. Visits are written off as the client comes, and the remainder is visible in their record. → Appointments

Menu schedule — a set of items available only on chosen days and hours: business lunch, breakfasts, happy hour with a different price. → Menu schedule

Modifier — an addition or a qualifier for an item ("no onion", "double cheese", "lactose-free milk"). It prints as its own line under the item on the kitchen ticket, the sticker and the bag manifest. → QR menu

Multibutton — a floating button on your own site that gathers every contact channel (messengers, a call, chat, booking) into one menu. → Multibutton

N–P#

No-show — a visit status: the client booked and did not turn up. If there was a deposit, it is kept. → Appointments

OFD (Russia) — the fiscal data operator: the intermediary through which receipts travel from the till to the tax authority. → Receipts are not reaching the OFD

OTA (online travel agency) — a hotel sales channel: Booking, Airbnb and similar platforms. Availability is synced with them through a channel manager or an iCal file. → Hotel

Parcel — the unit of accounting at a pickup point. It is not an order: a parcel has its own carrier, waybill, storage place and recipient. → Pickup point

Partner — someone who brings clients in through their own link or code and earns a reward for them; the terms are visible in the partner cabinet. → Partner programme

Pickup point — a business type with its own operating model: intake from carriers, storage in cells, handover to the recipient. → Pickup point

PMS (property management system) — a hotel management system: room inventory, check-in and check-out, folios, the booking calendar. For us it is the "hotel" business type on top of the common core. → Hotel

Pop-up — a message on the storefront shown by a scenario: an exit attempt, N seconds on the page, adding a product to the cart. → Engagement campaigns

POS (point of sale) — the till: the panel page where the order is assembled, payment is taken, the receipt is printed and the shift is run. It needs no dedicated hardware and works without the internet. → POS

Pre-check — the guest's bill before payment. The document is non-fiscal and says so on paper; at a venue with no receipt printer the pre-check is printed by the fiscal till itself. → Kitchen and floor printing

Print queue — the queue of jobs inside the bridge that survives a restart: if the printer is off or out of paper, the job is not lost and prints once the device comes back. → Kitchen and floor printing

Q–S#

QR menu — the storefront that opens on the guest's phone from a QR code on the table, in an ordinary browser: no app to install. → QR menu

QR sign-in — signing in to the panel from a phone using a QR code shown on the computer screen: no password typing on the phone. → Account and sign-in

Rate plan (hotel) — the plan a room is sold on: meals, price by number of guests, day-of-week surcharges, sale restrictions, cancellation policy, channels. → Hotel

Receipt clichés (header and footer) — the lines the fiscal register prints at the top and the bottom of every receipt: the venue name, the address, the tax details, a thank-you. Edited line by line in "Register settings" — the cut, logo flags and tax rates live there too. → Fiscalisation

Resource — a resource employee, a room or a chair: an entity that exists in the schedule only as a column and has no login. → Appointments

Ring group — the set of extensions your PBX rings on an inbound call; who rings and in which seconds is set by the ring plan grid. → Telephony

RMA (returns) — a buyer's return request: the decision, the money back to the original payment method or as a gift card, and the items back into stock. → Returns

Room — the unit of a hotel's inventory: rooms and beds take the place of tables, and floors the place of halls. → Hotel

Service — the catalogue item type for salons, hotels and service companies — the same slot a dish occupies for a restaurant and a product for a shop. → Appointments

Service charge — the venue's own surcharge on the bill (fixed or a percentage): configured per location and added to the total as a separate line. It is not a tip — a tip is chosen by the guest and is calculated from the items only, without the service charge. → Tips

Signage monitor — a TV or a tablet showing your slideshow: item cards, promo banners, a menu board. It opens by a public link in a browser, works offline and picks up changes on its own, including the stop-list and the happy-hour price. → Advertising monitor

SIP trunk — the connection to a telecom operator that brings a landline or mobile number into your PBX. Unlike a gateway it needs no hardware. → Connecting a provider number

Specialist — the person a client is booked with: a column in the daily grid of the appointments journal. They are an employee from the common directory and do not need a login. → Appointments

Split bill — splitting the bill at the till: by items, equally between guests, or by guest if the waiter has assigned ticket lines to G1, G2 and so on. Each part is closed with its own payment method. → POS

Stop-list ("86") — the "we are out of it" mark: the item disappears for the guest and at the till. "86" is the restaurant shorthand; set a period and the item returns to sale on its own. → Menu schedule and stop-list

Storage cell — a parcel's storage place at a pickup point in the rack / shelf / slot scheme; it is assigned automatically at intake. → Pickup point

Storefront — the public side the guest sees: the QR menu, the shop page or the location's website. The opposite of the admin panel. → QR menu

Sub-partner — a partner brought in by another partner. There are exactly two tiers: a sub-partner will not have a network of their own. → Partner programme

Subscription — the account's plan: what is included, when the next charge happens, where the invoices and the balance are. → Subscription

T–X#

Table — a place in the hall an order is attached to; in a hotel a room plays its part, and a counter format has no tables at all. → Floor plan

Tips — an extra amount from the guest: switched on with a toggle in the location settings, with percentage presets filled in by country. → Tips

Vertical — the internal name for the business type. It is configuration and terminology on top of one core rather than a separate product: almost every capability is available to any vertical. → First day

Waiting list — a queue of guests for a time that is already taken: once it frees up, the platform offers the slot to the next in line. → Table reservations

Widget — a meni.ge block on your own website: chat, online ordering, booking, a pop-up, the multibutton. It goes in with a single tag and does not require changing your storefront. → My website

Workplace — the switch in the sidebar (Floor, Kitchen, Till, Reception, Stock and others) that narrows the menu down to the sections you need. It is a filter on top of the role's rights, not the rights themselves. → Staff

X report and Z report — cash shift reports: X is an interim one that does not close the shift, Z is the final one that does. → Cash shift

How to get help — the AI assistant in the panel, support, what to attach to a request
FAQ — short answers about plans, countries, devices and data
Troubleshooting — by symptom: nothing prints, orders do not arrive
Hardware: what connects — printers, scanners, scales, fiscal devices, terminals, phones
First day — launch checklists by business type