Guest Reviews and Reputation
The Reviews section helps collect feedback from guests and manage the restaurant's reputation. Ratings come directly from the QR menu — without phone calls or paper questionnaires. The main principle: low ratings stay with you for internal review, while satisfied guests are prompted to write a review on Google.
Open: Admin Panel → Reviews (admin.meni.ge).
How a guest leaves a rating
A guest can leave a rating at several touchpoints:
- At checkout — immediately after placing an order in the QR menu, a prompt to rate the visit appears.
- In a completed order — when the order status changes to "Completed" or "Delivered", the guest sees a "Rate" button in their order.
- Via a direct link — you can place a link like
?review=1on a table, at the POS, or in a messenger; the guest will open the rating form directly.
The rating form is a panel with stars (1–5★) and a text field. Entering text is optional.
Smart Filter: Low Ratings Privately, High Ratings on Google
Meni uses a two-way logic ("smart filter") that protects your reputation while helping you get real public reviews:
| Rating | What happens |
|---|---|
| 1–3★ (low) | The guest sees the "What can we improve?" field and leaves private feedback. The review goes only to your "Reviews" section — it is not displayed publicly anywhere. |
| 4–5★ (high) | After submitting the rating, the guest sees the "Leave a review on Google" button — a link to your Google Business profile. The guest writes a public review on Google at their own discretion. |
There is no public review board on your QR menu page — all ratings are stored only with you.
Managing Reviews in the Admin Panel
On the "My Reviews" tab, you can see everything guests have sent via the QR menu.
KPI Cards
At the top of the page are summary metrics for the selected location:
- Average Rating — the arithmetic mean of all reviews.
- Total Reviews — the overall count.
- Unresolved Low Ratings — reviews with 1–3 stars that are not yet marked as "Resolved"; highlighted in red if there are unresolved ones.
- Distribution — a mini-histogram for each star rating (5★ → 1★).
Review List
Each review in the list shows:
- rating (stars) and status (see below);
- source — checkout, order, or QR link;
- text left by the guest (if any);
- guest's name and phone number (if known from the order);
- link to the associated order — can be opened directly from the card.
Statuses and Workflow
Each review goes through three statuses:
- New — just received, not yet viewed.
- Viewed — you have read it, but the issue is not yet resolved.
- Resolved — the issue is closed (or the review does not require action).
Switch statuses using the buttons directly in the card. The filter at the top of the list allows you to quickly display only "New" or "Unresolved" reviews.
Internal Note
Under each review, there is a field for an owner's note — for yourself or colleagues (the guest cannot see it). It is convenient for recording what was done: "talked to the chef", "offered a discount on the next visit".
"Google" Tab
The "Google" tab displays reviews from your Google Business profile — those left by guests directly on Google or by clicking the button from the QR menu.
Tab features:
- View all Google reviews with ratings and dates.
- Reply to a review directly from the admin panel — without switching to Google Business Profile. Already sent replies are displayed below the review.
- Average Google rating — displayed above the list.
To use this tab, you need to connect your Google Business account in the Integrations section.
Reputation Settings
In the "Reviews" section, there is a settings panel (⚙️ "Reputation Settings" line). Click on it to expand:
- Ask guests for rating — toggle. If disabled, the rating form does not appear in checkout and completed orders. Useful during maintenance periods or if you temporarily want to pause collecting reviews.
- Link to Google profile — paste a direct link like
https://search.google.com/local/writereview?placeid=…. This exact link will open for guests who rated 4–5★. If the link is not filled in, the Google button is not displayed.
After making changes, click "Save". Settings are applied to the selected location.
Related Sections
- Orders — order statuses to which reviews are linked
- Regular Guests — history of guests and their activity
- QR Menu — checkout from which the rating form is launched
- Integrations — connecting Google Business Profile
- Advertising and Marketing — managing external channels
FAQ
Can guests see each other's reviews?
No. There is no public review board — all ratings are private and accessible only to the owner and managers. A guest who leaves 4–5★ receives a prompt to write a public review on Google — but this is their personal decision.
What happens if a guest doesn't leave text, only stars?
The rating is still saved and factored into the KPI. Text is optional — sometimes it's enough for the guest to just tap the stars.
How do I get the Google profile link for settings?
Log in to Google Business Profile, open your location, click "Get more reviews" (or "Share review form"). Copy the short link and paste it into the "Google Profile Link" field in the "Reviews" section settings.
Can I manage reviews for multiple locations?
Yes. If you have multiple locations, switch to the desired one in the dropdown list at the top of the page — the KPI, review list, and settings will load for the selected location.
Where does the review go if a guest left a rating via the ?review=1 link instead of an order?
The review is saved in exactly the same way as through checkout: with the source "QR link", without an associated order. The smart filter works the same way for all sources.